Returning an Item

If you receive a faulty item or just not happy with an item, send it back unopened and in it's original condition within 28 days. You can either change it for something else or we will refund your pennies.

Delivery costs are non-refundable. However, if the item is faulty, please inform us and we will act accordingly. Please follow these simple instructions to return an item:

 1) Pack the item securely and describe the problem of the item or reason for your return. Please quote your Order Reference number and contact information.

 2) Send your returns to:

      Pamela Mann Returns
      46 Upper Bond Street
      Hinckley, Leicestershire
      LE10 1RJ
      United Kingdom

 3) After we have received your return, we will contact you via telephone or email to keep you in the loop :o)

 4) If you have requested a refund, we will update your Order Status and will notify you by email when we have completed the refund. You will be credited through the same payment information you originally used when purchasing your order.
 is owned and operated by Pamela Mann Ltd, Company Registration No. 6522187. UK VAT No. 931436143
Registered address: The Robbins Building, Albert Street, Rugby, Warwickshire. CV21 2SD